by Robbie Bright-Poole | Jun 25, 2012 | Customer Service
Patients will complain. If you’ve been in business for more than 6 months and you don’t think you need to read this article, think again. You can’t make 100% of the people who come through your door happy. You can try but you will fail, it’s human nature to...
by Robbie Bright-Poole | Apr 9, 2012 | Customer Service
I’m asked frequently by clients, how they can do a better job of marketing their practice. Word of mouth, whether its spread traditionally or digitally generates business. Your patients are customers. Hearing aids are expensive. Your customers experience should be...
by Robbie Bright-Poole | Feb 26, 2012 | Customer Service
It’s time. You’ve attracted a new patient to your office. They actually showed up for their appointment (probably 15 minutes early or 15 minutes late depending on which is more inconvenient for you). They are ready to be called into the back so you can begin the...
by Robbie Bright-Poole | Feb 3, 2012 | Customer Service
The Waiting Room – What Is Its’ Purpose Seems like a simple question with an equally simple answer. If you think it’s only a place for patients to wait their turn until you call them into the back rooms, you’re only partially correct. The waiting room should be the...
by Robbie Bright-Poole | Feb 1, 2012 | Customer Service
Welcome to Oracle Hearing Groups entry into the blogging world. Since, we’ve decided to overhaul many of the systems we’ve had in place for years…we’ve decided that it was time for everyone to step back and take a look at their practices too. What better place to...
