by Robbie Bright-Poole | Mar 11, 2012 | Your Financial Picture
The question, “What is a profit and loss statement and why do I need to look at it?” comes up often enough that a brief explanation is in order. One thing that I’m always amazed by is the willingness of hearing healthcare professionals to open a practice with very...
by Robbie Bright-Poole | Mar 4, 2012 | Advertising & Marketing
Here’s how the conversation went, “Have you tried any direct mail or newspaper inserts lately?” The answer, “We tried both, they didn’t work.” Next question, “What was the (return on investment) ROI for each?” The answer? “I don’t know.” If you don’t know where...
by Robbie Bright-Poole | Feb 26, 2012 | Customer Service
It’s time. You’ve attracted a new patient to your office. They actually showed up for their appointment (probably 15 minutes early or 15 minutes late depending on which is more inconvenient for you). They are ready to be called into the back so you can begin the...
by Robbie Bright-Poole | Feb 19, 2012 | Managing Information
There is no such thing as “Time Management”, you get 24 hours every day, the same as Bill Gates and Warren Buffett. We can’t change that. What’s more realistic or appropriate to say is “Task Management”. There’s a big difference...
by Robbie Bright-Poole | Feb 16, 2012 | Billing & Coding
Are you doing OAE’s as part of a comprehensive hearing evaluation? Should you be? The answer is no. If you currently incorporate OAE’s as a part of your routine hearing evaluation, contact your consultant if you need assistance in determining when...