by Robbie Bright-Poole | Aug 6, 2012 | HIPAA
HIPAA, we all know what it means. Vague rules and regulations designed with one purpose in mind, to drive every member of the healthcare industry insane. With that in mind we’ll periodically present an explanation of one topic that falls under HIPAA. Today’s topic? ...
by Robbie Bright-Poole | Jul 30, 2012 | Patient Recall
Patient recall programs are activities that bring the patient back into your office on a routine basis. The program should be directed at both active and inactive patients. The Method The only effective method for activating inactive patients is to have a...
by Robbie Bright-Poole | Jul 23, 2012 | Human Resources
A new patient calls for an appointment. Where are they placed in the schedule? If your office is like most practices the patient is given the option of the first few available time slots with little regard to the patient being seen immediately before or immediately...
by Robbie Bright-Poole | Jul 16, 2012 | Sales Training
Are you under the mistaken impression that everyone can afford hearing aids, they just choose not to buy them? The following was taken directly from an online blog. “Well I don’t have good news to report, …30 mins ago or so I found out we’d been declined...
by Robbie Bright-Poole | Jul 9, 2012 | Advertising & Marketing
Over the last decade there has been very little growth in our profession. Of those patients who need hearing aids, the percentage who actually do anything about their problem has remained static. A contributing factor to this lack of growth has been the profession’s...