by Robbie Bright-Poole | Feb 26, 2012 | Customer Service
It’s time. You’ve attracted a new patient to your office. They actually showed up for their appointment (probably 15 minutes early or 15 minutes late depending on which is more inconvenient for you). They are ready to be called into the back so you can begin the...
by Robbie Bright-Poole | Feb 19, 2012 | Managing Information
There is no such thing as “Time Management”, you get 24 hours every day, the same as Bill Gates and Warren Buffett. We can’t change that. What’s more realistic or appropriate to say is “Task Management”. There’s a big difference...
by Robbie Bright-Poole | Feb 16, 2012 | Billing & Coding
Are you doing OAE’s as part of a comprehensive hearing evaluation? Should you be? The answer is no. If you currently incorporate OAE’s as a part of your routine hearing evaluation, contact your consultant if you need assistance in determining when...
by Robbie Bright-Poole | Feb 11, 2012 | Sales Training
We’re interrupting the Customer Service blogs for an important message. Buying and selling a hearing aid is an emotional experience. For every new patient with a hearing loss who walks through your door you’ll hear a few versions of the same story. I can’t hear, I...
by Robbie Bright-Poole | Feb 3, 2012 | Customer Service
The Waiting Room – What Is Its’ Purpose Seems like a simple question with an equally simple answer. If you think it’s only a place for patients to wait their turn until you call them into the back rooms, you’re only partially correct. The waiting room should be the...