The 5 Worst Signs to Post in Your Waiting Room

The following waiting room signs can currently be purchased through several office supply websites.  Don’t buy them.

“If you are grouchy, irritable or just plain mean, there will be a $10 charge for putting up with you.”

Ha, ha, ha…. The 3 Stooges, Roseanne Bahr, George Carlin…humor is best left to the paid professional.  Your attempt at humor will never amuse everyone so why bother?

“Please be aware that this office is under 24-hour surveillance.” 

Why?  If I’m your patient, I believe I may be asking myself if I really want to return to an office that has a need for 24-hour surveillance. 

“A No-Show fee of $35 will be billed to you if you do not give at least 24-hour notice prior to cancellation of your appointment.”

What you’re telling me is that time is money.  If I’m kept waiting, can I expect a credit on my account?

“The nature of our practice is to give our patients the utmost in care and service.  Please excuse any delays.”

If you have taken the time to turn this into a sign, then I guess I can safely assume that I, as the patient, will be kept waiting…a lot.  And this would be because you haven’t figured out how to provide the utmost in care and service in a timely fashion.

“We welcome your comments about our office and or staff.”

Really?  Would you like me to blurt it out right now, right here, in the middle of the waiting room?  If you feel a need to ask for the comments and suggestions, give them options on how.  Give the patient a form to complete and return at their discretion.

And while we’re on the topic of signs in the waiting room, if you must have them, pay attention to how they look.  There is no place in your waiting room for signs that are torn, dirty or mismatched. Signs should not be held up with pushpins, thumbtacks and/or duct tape.  Signs should serve a purpose.

Walk out into your waiting room right now.  What do your signs say about you, your staff and your office?

About The Author

Robbie Bright-Poole

Robbie Ann Bright-Poole is currently the President and one of the founders of Oracle Hearing Group. Mrs. Poole opened her Audiology practice, Bright Hearing Center, in 1989. The success of her practice afforded her the opportunity to mentor others seeking a similar measure of success. She sold her practice and decided to make mentoring others in the field of Audiology a full-time business. Oracle Hearing Group obtained its first client in 2004. In addition to overseeing the day to day running of the Oracle she is the primarily responsible for the creation of the enormous amount of content that is at the disposal of each Oracle client.

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