by Robbie Bright-Poole | Jun 18, 2012 | Sales Training
You know your practice will get this question at least once a week, if not once a day. Does your staff know how to answer the question? Do you know what they’re saying? One of two things is currently happening. They are either doing a good job of answering the...
by Robbie Bright-Poole | May 13, 2012 | Sales Training
For reasons that appear to rooted in our sub-conscious, the phrase “to sell” evokes a negative emotion. In an attempt to make it more palatable in our profession we refer to the process as “a consultation”, “an evaluation” or any number of other equally and...
by Robbie Bright-Poole | Apr 9, 2012 | Customer Service
I’m asked frequently by clients, how they can do a better job of marketing their practice. Word of mouth, whether its spread traditionally or digitally generates business. Your patients are customers. Hearing aids are expensive. Your customers experience should be...
by Robbie Bright-Poole | Feb 19, 2012 | Managing Information
There is no such thing as “Time Management”, you get 24 hours every day, the same as Bill Gates and Warren Buffett. We can’t change that. What’s more realistic or appropriate to say is “Task Management”. There’s a big difference...