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5 Tips for Handling Patient Complaints

Patients will complain.  If you’ve been in business for more than 6 months and you don’t think you need to read this article, think again. You can’t make 100% of the people who come through your door happy.  You can try but you will fail, it’s human nature to...

Customer Service is Marketing

I’m asked frequently by clients, how they can do a better job of marketing their practice. Word of mouth, whether its spread traditionally or digitally generates business. Your patients are customers.  Hearing aids are expensive. Your customers experience should be...

The Waiting Room, What Is Its' Purpose?

The Waiting Room – What Is Its’ Purpose Seems like a simple question with an equally simple answer.  If you think it’s only a place for patients to wait their turn until you call them into the back rooms, you’re only partially correct.  The waiting room should be the...

High End Customer Service, Why Bother?

Welcome to Oracle Hearing Groups entry into the blogging world.  Since, we’ve decided to overhaul many of the systems we’ve had in place for years…we’ve decided that it was time for everyone to step back and take a look at their practices too.  What better place to...